The following information is provided to ensure both therapists and clients have a transparent understanding of the business aspects of their collaboration. While these policies are generally non-negotiable, exceptions can be made in cases of hardship. Flexibility will be exercised whenever possible to address any client concerns or challenges. Please do not hesitate to seek clarification on any unclear points, and feel free to ask for additional information or share any questions and concerns regarding these matters. 

Fees

Fees vary depending on the therapist. To inquire about a specific therapist’s fee structure, please utilize the “Contact Us” page.

Payment is due at the time of service, unless alternative arrangements have been agreed upon. Accounts should be settled in full at least monthly. Please note that fees may be subject to periodic adjustments.

Please be aware that we may offer flexibility in cases of financial hardship to ensure continuity of therapy while clients reorganize their finances.

Insurance

Certain therapists within our practice accept insurance plans such as CareFirst BlueCross BlueShield, Aetna, United HealthCare, and Cigna, while others do not. To verify if a therapist accepts your health insurance coverage, please refer to the “Our Team” page.

If your chosen therapist does not accept your health insurance, you will be required to pay for services directly and then seek reimbursement from your insurance company. However, we are more than willing to assist you with any necessary steps in submitting bills for reimbursement.

Missed Appointments

Cancellations made less than 48 hours before the scheduled appointment will incur a 50% cancellation fee. Missed appointments (no-shows) will be billed at the full rate. Please note that cancellation fees and charges for missed appointments are the responsibility of the client and must be paid out-of-pocket, as health insurance does not cover these circumstances. 

DC Residents

Know Your Patient Rights to Treatment Under DC Law

The District has a very well-defined law regarding the minimum mental health coverage that insurers must provide and allow subscribers in order to conduct business in this jurisdiction. Briefly, the law provides:

Drug and Alcohol Abuse Benefits

• 12 days annually to “eliminate the intoxicating agent from the body”
• 28 days of inpatient or residential treatment per year
• 30 outpatient visits per year

Mental Illness Benefits

• 45 days per year for inpatient or residential care
• 40 outpatient visits per year to be covered at a minimum rate of 75%
• Subsequent outpatient visits for that year must be covered at 60%

Forms of Payment and Credit Cards

Cash, Check, Credit Card, and Zelle are all acceptable forms of payment.